FAQ / Support Center

Please inspect all packages upon receipt, note any loss or damages on the freight company’s delivery receipt prior to the driver before leaving. Failure to correctly sign for damaged goods as damaged may impact your right to request a freight claim or replacement order. Immediately notify Lancaster & Associates as claims must be reported within three business days.

All packaged products will be shipped via UPS whenever possible to reduce freight costs. Any package over 108″ in length will be shipped via common carrier. Whenever applicable, poles can be spliced to save freight expense. Lancaster prepays all freight charges but will add the charges to your invoice for reimbursement. Freight cost may be quoted, actual freight costs will be added to the invoice at time of shipment. If you wish to use your preferred freight carrier, please provide your account information.

It’s a question we get regularly. Legend has it J.L. was an impactful force in interior design and a pioneer in the window treatment niche. His work in early American theatre design leaned heavily on his experience as an apprentice in Europe, and from there he designed and oversaw applications of these learnings for grander estates in the northeast and later along the west coast.

Anthony’s passion for high-design in conjunction with flawless (and innovative) performance lives on in our custom (and motorized) designs and fabrication.*

*Speaking of fabrication, please accept our apologies for this story. The name was actually developed decades ago for branding purposes.